Biddick, Michael | 12/20/11
Shifting spending from IT operations to innovation and meeting business needs more quickly should be key goals for every CIO. One way to do this is with a highly virtualized data center. But IT won't get the staff efficiency gains and cost savings from virtualization unless it automates more of the work IT does.
The message is starting to get through: 36% of the 345 business technology professionals we surveyed are already using process automation tools, while 32% have an implementation project under way.
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